FAQ | Polices | Disclaimers

At Once Upon A Homestead, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our store.

1. Information We Collect

When you visit our store, we may collect the following types of information:

• Personal Information You Provide:
  Name, billing address, shipping address, email address, phone number, and payment information when you make a purchase.

• Automatically Collected Information:
  Device information (browser type, IP address, operating system) and browsing behavior through cookies, pixels, and similar technologies.

• Order Information:
  Details about the products you purchase, payment method, shipping details, and order history.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders

• Communicate with you about your purchase or account

• Improve our store and customer experience

• Send marketing emails or promotions (if you opt-in)

• Detect and prevent fraud or misuse

3. Sharing Your Information

We only share your information with trusted third parties necessary to run our business:

• Shopify: Our store platform provider

• Payment processors: To securely handle payments

• Shipping providers: To deliver your orders

• Print-on-demand partners (e.g., Printful, Printify, Gelato): For order fulfillment

We do not sell or rent your personal information.

4. Cookies & Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences

• Analyze site traffic and usage

• Improve our store and marketing

You can disable cookies in your browser settings, but some parts of the site may not function properly.

5. Your Rights

Depending on your location, you may have rights under privacy laws (GDPR, CCPA), including:

• The right to access, update, or delete your personal data

• The right to opt out of marketing communications

• The right to request data portability

To exercise these rights, contact us at [your email].

6. Data Security

We implement reasonable safeguards to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information as long as necessary to:

• Fulfill orders

• Meet legal obligations

• Resolve disputes

• Enforce agreements

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Effective Date.”

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@onceuponahomestead.com

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept Shop Pay & Affirm. 

Flexible Financing with Shop Pay & Affirm

We’re proud to offer easy financing options through Shop Pay Installments and Affirm to help you shop now and pay later — on your terms.

Shop Pay Installments (Powered by Affirm)

• Split your order into 4 interest-free biweekly payments

• OR choose monthly installment plans with interest (subject to eligibility)

• No hidden fees or late fees

• Available on orders of $50 or more

• Choose Shop Pay at checkout to get started

Affirm Monthly Financing (Standalone)

• Finance larger purchases over 3 to 36 months

• View your payment schedule before you buy

• Prequalification won’t affect your credit score

• Select Affirm as your payment option at checkout (no need to use Shop Pay)

 Secure & Transparent

Both options use industry-standard security and encryption. There are no hidden fees, and you’ll know your exact payment schedule before you commit.

Good to Know

• Approval for either payment option is subject to Affirm’s eligibility requirements

• Some financing options may carry interest, depending on the terms you select

Third-Party Vendors & Handmade Marketplace Artisans

We partner with select vendors and platforms to bring you unique homestead goods. Fulfillment, returns, and shipping policies may vary by brand. See individual product listings for details or contact us at info@onceuponahomestead.com

"Some items are made-to-order or shipped directly from our artisan partners. Please allow additional processing time where noted."

Sweet Water Decor Products
Items from our Sweet Water Decor collection are fulfilled by a third-party vendor and may ship separately from the rest of your order. All sales of these items are final and not eligible for return or exchange.

Amazon Favorites & Affiliate Disclosure
Some products featured in our Amazon Favorites collection are fulfilled via the Amazon platform. By clicking these links, you’ll be redirected to Amazon.com to complete your purchase. Once Upon A Homestead LLC is a participant in the Amazon Services LLC Associates Program and may earn a small commission at no extra cost to you if you make a qualifying purchase.

We appreciate your support — these commissions help us continue creating helpful homestead content, videos, and products for our community.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@onceuponahomestead.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@onceuponahomestead.com, we may be able to cancel your order before it’s processed. If not, we’ll contact you via email to inform you as to what options are available.

We ship to the United States! No international shipping options are available at this time.

Yes. We’ll provide updates at every stage of your order, In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

We strive to process and ship your order as quickly as possible!

• Most orders ship within 3 business days, unless otherwise stated on the product page.

• Please note that custom-made, personalized, or made-to-order items may take additional time to process.

• During peak holiday seasons, processing and delivery times may be extended due to increased order volume and carrier delays.

  Orders placed after 5:00 PM EST on Fridays will begin processing on the next business day (typically Monday, excluding holidays).

🚫 Orders are not processed or shipped on weekends or federal holidays, with the exception of certain third-party fulfillment partners who may ship at their discretion.

We want you to love your purchase from Once Upon A Homestead. If you're not completely satisfied, we’re here to help!

Refunds will be issued to the original payment method once the returned item is received and inspected. Shipping charges are non-refundable unless the return is due to our error.

To request a return or exchange, please email us at: info@onceuponahomestead.com with

• Your order number

• A brief reason for the return

• Any photos, if applicable

We’ll respond within 1–2 business days with next steps.

Customers are responsible for return shipping costs unless the return is due to a mistake on our end. We recommend using a trackable shipping method.

The following items are final sale and not eligible for return:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Digital downloads

• All Products From Sweet Water Decor

We aim to process all refunds within 3 business days of receiving your eligible returned item. Please note that your bank or payment provider may take several additional days to credit the funds back to your account, depending on their processing times.

To ensure everything runs smoothly, we kindly ask that you allow up to 10 business days from the date you return the item before reaching out about the status of your refund.

We’ll send you a confirmation email as soon as your refund has been processed on our end.